About two months ago I received an email internally that announced a new Troubleshooting Guide . I didn’t pay much mind to this since I don’t actively support customer sites. Today I decided to look it over. It’s better than expected.
I would recommend this guide to customers that are new to reporting issues to Citrix. In a way, it is like the crib notes on what kind of problems can happen and what to do about it. From my perspective, it is the best way to get from point A (problem) to point B (solution) for Citrix products.
If you have ever wondered about where to start dealing with some annoying problem, this guide will actually help. Like the document title reveals however, it is not a complete solution. Sometimes just getting the basics right can make a big difference.
Give the guide a chance. Whoever worked on it put in much effort to make it clear and effective.