In the world of lawsuits, many things have changed. Obviously the most visible result is incredibly stupid warning labels like “Don’t stand on top of the ladder” or “Contents might be hot”. The more insidious type of changes actually affect the productivity of companies.
The company policy I’m protesting against is automatic email deletion. In fear of being demanded to provide email records, companies (including Citrix) have been forced to execute the only deterrent possible: Delete the email after 60 days! This policy was put in effect about 4 years ago inside Citrix. The results are mostly negative.
Initially I saved my emails to a PST file. Most of the engineers did this in the beginning. Eventually they caught on and started to disallow PST files. They (IT) made it so hard to circumvent the deletion that some people actually went to run Outlook locally to save their own PST files. Being a remote worker I did not have this option. At the time I had a fairly slow connection.
So, eventually I just accepted this policy and try to remember things after they have been deleted. As you might realize, this is impossible especially considering the volume of email that I get.
Perhaps certain groups should be allowed to keep their emails. I’m not sure engineers are going to write things that would cause lawsuits. In fact, it is more likely that these emails could potentially help cases when it comes to how the technologies were created. Or, it might help with patent applications. The point is that the value of the email is high.
Since 2002 there have been many times I wish I could look back to answer questions. It’s just gone. All I can say is “I don’t know”.
The question is, is this common? Is it the same where you work? What do you think of this kind of policy?